TERMS AND CONDITIONS

These Terms and Conditions apply to Autotrain Car Shipping (a registered trade name of Crystal Work LLC)

1. Introduction

These terms and conditions govern the contractual relationship between Autotrain Car Shipping (referred to as "the Company," "we," "us," or "our") and the customer (referred to as "you" or "your") for the transportation of vehicles.

Please ensure that you thoroughly review all the terms and conditions outlined in this document before using our services. By requesting a quote or booking a shipment, you agree to be bound by these terms.

2. Service Description

Autotrain Car Shipping (a registered trade name of Crystal Work LLC) is a licensed property transportation broker (US DOT: 4197700, MC: 1618777). We arrange the transportation of vehicles via licensed motor carriers. We do not transport the vehicles ourselves; we act solely as a broker between the customer and the carrier.

3. SMS Terms & Conditions

SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Autotrain Car Shipping (a registered trade name of Crystal Work LLC), you may receive messages related to the following:

Customer care.
Follow-up messages regarding your inquiry.
Booking shipments.

Example Message: "Hello, this is a friendly update from Autotrain Car Shipping regarding your vehicle shipment quote. A carrier has been assigned for pickup on [Date]. Reply STOP to opt out of SMS messaging from Autotrain Car Shipping at any time."

Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 7-10 SMS messages per week related to your customer care or follow-up messages. Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. These fees are charged by your carrier, not by Autotrain Car Shipping.

Opt-In Method:

You may opt in to receive SMS messages from Autotrain Car Shipping by submitting an online form.

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help & Support:

If you are experiencing any issues, you can reply with the keyword "HELP". Or, you can get help directly from us by emailing admin@Autotrain Car Shipping .com or calling (833) 781-8348.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.

4. Booking and Payment

Accuracy: You must provide accurate information about the vehicle(s), including make, model, dimensions, weight, and any modifications.
Quotes: Quotes provided are estimates based on market conditions; final pricing may vary due to fuel cost, route changes, or carrier availability.
Reservation Fees: Can be paid via Zelle (No fees), Credit Card (3.5% fee via QuickBooks), or Venmo (2% fee).
C.O.D. (Collect on Delivery): The remaining balance must be paid to the carrier at delivery via Cash, Certified funds, Cashier's check, or Money order.

5. Transport Process

Delays may occur due to weather, road closures, or mechanical issues beyond our control.
You or an authorized representative must be present at pickup and delivery for inspection and signing documentation.

6. Liability and Insurance

Autotrain Car Shipping acts solely as a property transportation broker and is not responsible for any cargo loss or damage claims under any circumstances.

Damage claims are covered by the carrier's cargo insurance ($100,000 to $250,000 per load).
The Customer is responsible for filing claims directly with the Carrier who handled the shipment.
Claims are subject to federal law, specifically the Carmack Amendment (49 U.S.C. §14706).

7. Cancellation and Refunds

You may cancel at any time before a driver is assigned.
Cancellations after assigning a driver may be subject to cancellation fees.
Refunds are processed upon approval and may take up to 3 business days to reflect in your account.

8. Customer Responsibilities

You are responsible for ensuring the vehicle is properly prepared, including removing personal belongings and ensuring it is in operable condition (unless booked as inoperable).

9. Contact Information

Autotrain Car Shipping (a registered trade name of Crystal Work LLC.)

6023 Ruby Way,

Nine Mile Falls, WA 99026

Phone: (833) 781-8348

Email: admin@Autotrain Car Shipping .com